Plumbing Repairs

Community Water Shut-Off Every 3rd Wednesday of Each Month

DO NOT ATTEMPT PLUMBING CHANGES OR REPAIRS ON OTHER DAYS-THIS WILL RESULT IN A FINE

• Owners MUST notify manager of any scheduled plumbing repairs. Utilize the owner portal communication or reach out to manager@aixlacondo.com

If no repairs have been scheduled with the office on this repair schedule day, the water will not be turned off.

• Repairs should begin promptly at 10 am and completed as soon as possible.

• Plumber must contact the office the morning of the repairs to confirm plumbing repairs will be started promptly at 10 am, and must call again to confirm when repairs are complete, so that the water can be turned back on as soon as possible.

NOTE: After management turns off the main valves, it may take anywhere from several minutes to over 60 minutes for the water to fully drain. Do not begin any plumbing work until the pipes have completely emptied. Stay in communication with management throughout this period as necessary.

Why do you need to schedule a water shut off for even a simple plumbing repair?

•. The valves in your unit may not work properly, and could cause leaks or major water damage to your unit or the adjacent units.

• Any water damage from owner plumbing repairs is owner responsibility.

Contact

Owners MUST notify manager of any scheduled plumbing repairs by utilizing the online portal or reaching out to manager@aixlacondo.com.

Provide your plumber with manager contact information below.

Helmuth Naumann- Association Manager

Phone: 801-278-3113

The Information Below Must Be Provided to Management Prior to Any Plumbing Repairs

Minimum 3 days advance notice requested:

• Unit Number

• Description of Work

• Owner or Renter's Name

• Contact Information of Renter or Owner

• Contact of Person Performing the Work

• Estimated Time of Work

Note

Failure to complete the steps above, may result in the water being turned on during your repairs, which could cause water damage to your unit or adjacent units.

URGENT MATTERS: For any urgent water leak that is not part of the 3rd Wednesday scheduled water shut off day, please immediately contact an emergency plumber of your choice and then notify management via text/phone call or the community portal text system.

WATER LEAK INFORMATION FOR Residents

Water Leak Procedure

In the event you notice water leaking from or into your unit, please follow the steps below:

Contact adjacent neighbors immediately to make them aware
Contain leaking water (buckets, towels, etc.) as best as possible to stop more damage to personal or other units
Call your preferred emergency plumber-note that management does not service plumbing emergencies to individual units, you must utilize a licensed, qualified plumber

Once the water leak has been stopped, please follow the steps below:

Contact your personal condominium insurance agent for claim/repair procedures
Email management with details of the incident and contact information of the plumber used for the incident
In the event your leak causes damage to another unit, please exchange contact/insurance information for all affected owners to contact their personal insurance agent

It is the responsibility of the owner to ensure any plumbing repair is completed and appropriate cleanup is facilitated. Management does not provide unit cleanup or plumbing services to personal units.

Aix La Chapelle Condominiums