MY ACCOUNT

Payments made by check or money order:

Owners have the option to pay their HOA fees (assessments) by check or money order with no service fee, if dropped off at the main office door slot on or before the 1st calendar day of the assessed month. Please note that a $25 service fee will be charged for any check or money order delivered to the office door slot, after the 1st calendar day of the month.

Payments may also be made through the online owner portal each month.

Please note that a $25 late fee will be charged for any payment made after the 10th day of the calendar month. The late fee is separate from the service fee for paper check/ money order delivered to the office door slot after the 1st calendar day of the month.

New Standards in Service

A Digital Experience is the New Standard for Service

It is owner responsibility to check the website newsletter/shared documents regularly for updates.

Community text alert system is reserved for urgent matters only.

Each unit owner shall reasonably comply with the covenants, conditions, and restrictions as set forth in the declaration or in the deed to his unit, and with the bylaws, governing documents, and rules and regulations which may be lawfully amended from time to time.

Aix La Chapelle's online owner portal delivers a complete all-in-one solution. The portal provides owners with effective communication with the community association manager to service our community needs.

Owners must utilize our online portal for all service requests and communication.

Abuse of the online system will result in restriction from online access. Please submit service requests and communication through the office door slot if your account is in restriction from the online portal.

Fan Coil Units

Seasonal Service (condo owner responsibility)

It is highly recommended that all homeowners have their Fan Coil unit checked yearly to ensure they are draining properly.

In the summer, when condensation is high, the drip pans may become clogged and/or rusted out which could cause water to leak/drip into your unit or your neighbor's unit. Supply lines to the fan coil units in the condo must be insulated and have adequate vapor barrier placed on them to prevent any condensation. This is a condo owner responsibility.

All condo owners are responsible to check and maintain personal units (Fan Coil, mold, individual gas lines, water leaks and more) to prevent damage to other units. Be aware and knowledgeable of master and personal insurance policies.

The system in Aix La Chapelle is unique. We strongly recommend a qualified HVAC contractor (familiar with our unique system, fan coil units) for all repairs and replacements because of the circumstances. We do not shut off and it is not an option to shut off the HVAC supply lines for any repairs.

It is imperative that you confirm before any work begins, that your HVAC technician is knowledgeable in our unique fan coil unit system.

Filters

Units 1-331 use 15x20x1 inch filters and unit 400-425 use 7.5x34x1 inch filters

It is recommended that filters be changed monthly

If you have questions or need a referral, please email the manager or visit the website under referrals tab found in the Referrals tab.

Filter Technologies can provide you with your filters, call: (801) 485-7500

We understand that the Heat/AC system switchover each Fall and Spring, is a sensitive issue for some residents. It is very common to receive in the very same day, several requests for the AC system to be turned on, and then receive a resident complaint for the timing of the turning on/turning off those systems. Everyone has a different comfort level and unfortunately our HVAC system does not accommodate for both systems simultaneously. There are many factors involved in determining the timing of the switchover, including budget for gas, temperature trends, availability of service contractors etc.

We thank you for your understanding, and want to assure residents, that during the seasonal switchover, we do our best to provide the solution that makes sense for all of the factors involved.

Owner's Responsibility

Owners Have the Responsibility to:

• Ensure they have an understanding of adhering to the governing documents of the community

• Maintain their property according to established standards

• Pay association assessments and charges on time

• Provide current contact contact information to management to help ensure information is received

• Ensure that owner's tenants, relatives, friends and guests adhere to all rules and regulations

• Each unit owner shall reasonably comply with the covenants, conditions, and restrictions as set forth in the declaration or in the deed to his unit, and with the bylaws, governing documents and rules and regulations which may be lawfully amended from time to time

Maintenance, Repair, Replacement, And Other common Expenses

Owner Unit Upkeep

Each unit owner shall keep the unit and its equipment, appliances, and appurtenances in good order/condition and in a clean and sanitary condition. Each unit owner shall perform this responsibility in such a manner as to not unreasonably disturb or interfere with other unit owners. Each unit owner shall promptly report to the manager any defect or need tor repairs for which the Association is responsible (common areas).

Limited Common Elements

The unit owner of any unit to which a limited common element fireplace or balcony or appurtenant, shall perform the normal maintenance for such limited common elements, including keeping it in a clean and sanitary condition (free and clear from snow, ice and any accumulation of water).

Insurance

Owner Insurance Coverage

All owners must have condominium insurance coverage for their individual unit condominium insurance policy. It is a necessity that all owners have a $50,000 condo owner policy insurance to match the association deductible insurance of the master plan.

Check the 'shared documents' tab for the letter from the insurance agent of our master policy that explains the basic master policy to our community. Share this information with your insurance agent to confirm that you have adequate coverage for your individual unit.

Aix La Chapelle Condominiums

Owner occupied condominium community